RCS Procedures Should be Reconsidered !!
Since RCS took over Edgars from Edcon, the service is worse! I have a secondary Edgars card as my mum is the main member. My card got ******. I went to the Edgar's Clear Water Mall on Monday to block the card & get a new card. I was told that the store doesn't issue cards anymore. Head office does everything. I couldn't purchase nor return anything. They tried to call RCS to block the card & find out the procedure for a new card but the phones didn't work. Apparantly this happens daily where the phones don't work. Pogiso sent an email & copied me but I didn't receive a response. I called today & spoke to a team leader. He said that I won't be able to collect the card. My mum must collect the card for me. She is not going out unnecessarily due to her age. The virus hasn't vanished yet. I told the person that I'm in Gauteng & my mum is in DBN. How am I supposed to get the new card? Surely I should be able to use my ID to get the new secondary card & a call can be made to the main member to verify.
Jet has been offline in DBN & JHB since last week.
The change of systems & the way RCS administers the accounts isn't useful to the customers. Their systems is more of an inconvenience!!
I am trying to sort out other issues as my wallet was ****** & now have to worry about how I will get the card from my mother in DBN!!!
Previously I was able to get a new card from an Edgar's store using my ID.
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
What is going on with RCS?
Why did RCS take over Edgars, if they can't provide a service to the customers??
I have an item to return at Jet & I've tried to return in since last week. My wallet got ****** & the receipt was in my walley. How must I return it within 30 days if I can't get a new card without the main member being present& if the main member went to get the new card but was told that the Customer Service Department is closed !!!!!!!!!!!!????
What is going on with RCS?
Why did RCS take over Edgars, if they can't provide a service to the customers??
I have an item to return at Jet & I've tried to return in since last week. My wallet got ****** & the receipt was in my walley. How must I return it within 30 days if I can't get a new card without the main member being present& if the main member went to get the new card but was told that the Customer Service Department is closed !!!!!!!!!!!!????
Our time is being wasted going to the store but nothing is done.
At Edgar's, they said they sorting out the card on the system. What bull **** is this as I was told by RCS head office that the stores can issue the new card ??? My mum went in the rain to get the new Edgars card & credit the jeans at Jets but once again, she couldn't get the card, neither could she return the jeans.
Cancel the secondary card as I don't want the card anymore as this is causing unnecessary stress. RCS is wasting my time & my mother's time. We are not blady fools!!!! My card got ****** but I'm being treated aa a *****. We are paying to have the Edgar's account. It's not for free. We pay admin fees, which I don't for what, because RCS doesnt know what they are doing !!!
This just proves that RCS policies & procedures are *******!!!
Our time is being wasted going to the store but nothing is done.
At Edgar's, they said they sorting out the card on the system. What bull **** is this as I was told by RCS head office that the stores can issue the new card ??? My mum went in the rain to get the new Edgars card & credit the jeans at Jets but once again, she couldn't get the card, neither could she return the jeans.
Cancel the secondary card as I don't want the card anymore as this is causing unnecessary stress. RCS is wasting my time & my mother's time. We are not blady fools!!!! My card got ****** but I'm being treated aa a *****. We are paying to have the Edgar's account. It's not for free. We pay admin fees, which I don't for what, because RCS doesnt know what they are doing !!!
This just proves that RCS policies & procedures are *******!!!