AVDW
Anne Van Der Westhuizen
1 reviews | Active since Jan 2021
25 Jan 2021, 23:41
RCS Problem
I had a loan with Rcs paid up in 2019 only to find out in Jan 2021 that there is a refund due to me after receiving a statement from them. For 2 weeks now I have been struggling to get the refund. I have spoken to so many people already and yet nobody has done anything to assist me. I have been from pillar to post without getting results. How can they inform you of a refund that has been left for more than 18 months and yet be so pathetic to assist. It has been escalated to a Manager who was supposed to phone me this morning, but he never did anything because he is on leave and will not be able to assist.
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Replies (3)
RCS's replyOfficial
26 Jan 2021, 14:51Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's reply26 Jan 2021, 14:51
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
AVDW
Anne Van Der Westhuizen's updateReviewer Update
27 Jan 2021, 19:00Thank you - I received a mail today requesting bank statement and ID. My ID I forwarded the very 1st day. My bank statement I forwarded today and I hope that I won't have to wait 6 days again as previously told.
AVDW
Anne Van Der Westhuizen's update27 Jan 2021, 19:00
Reviewer Update
Thank you - I received a mail today requesting bank statement and ID. My ID I forwarded the very 1st day. My bank statement I forwarded today and I hope that I won't have to wait 6 days again as previously told.
AVDW
Anne Van Der Westhuizen's updateReviewer Update
02 Feb 2021, 14:54I have contavted the Onbudsman, still no progress. They are in agreement that I should be getting the refund and will assist further
AVDW
Anne Van Der Westhuizen's update02 Feb 2021, 14:54
Reviewer Update
I have contavted the Onbudsman, still no progress. They are in agreement that I should be getting the refund and will assist further