EW
Earl W
1 reviews | Active since Oct 2013
21 Jan 2020, 10:48
RCS possible ***** on prescribed debt
I am writing this review to warn other consumers.
RCS have started a new division called EDC, they are using this division to list consumers for written off accounts, these accounts mysteriously appear on your name on the credit bureau updated (so far only on Experian). They falsify information on this listing (effectively this is *****) thereby indicating that this very old (9+yrs account and written off) has had a recent payment 'in the last year'.
When you query the account they want an Affidavit confirming you have never had an account with RCS, I suspect they are exploiting consumers and this is entrapment.
I will be contacting a lawyer to identify my rights and whether I can take RCS to court, which i dont mind.
Helpful (0)
Replies (8)0
Replies (8)
RCS's replyOfficial
21 Jan 2020, 11:46Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply21 Jan 2020, 11:46
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
EW
Earl W's updateReviewer Update
24 Jan 2020, 15:15Hi RCS
When can I expect feedback on this issue. At this point my credit record is being negatively affected by the listing on Experian.
When can I expect feedback on this issue. At this point my credit record is being negatively affected by the listing on Experian.
EW
Earl W's update24 Jan 2020, 15:15
Reviewer Update
Hi RCS
When can I expect feedback on this issue. At this point my credit record is being negatively affected by the listing on Experian.
When can I expect feedback on this issue. At this point my credit record is being negatively affected by the listing on Experian.
EW
Earl W's updateReviewer Update
27 Jan 2020, 18:07Hi RCS,
I still have not received any update on this issue except for the potentially vanilla response which was added to this review. I suspect that response was to put me at ease which it has not. I am waiting on a response. Failing that I will be forced to contact my lawyer. All costs will be for RCS's account, i'll make sure of that.
I still have not received any update on this issue except for the potentially vanilla response which was added to this review. I suspect that response was to put me at ease which it has not. I am waiting on a response. Failing that I will be forced to contact my lawyer. All costs will be for RCS's account, i'll make sure of that.
EW
Earl W's update27 Jan 2020, 18:07
Reviewer Update
Hi RCS,
I still have not received any update on this issue except for the potentially vanilla response which was added to this review. I suspect that response was to put me at ease which it has not. I am waiting on a response. Failing that I will be forced to contact my lawyer. All costs will be for RCS's account, i'll make sure of that.
I still have not received any update on this issue except for the potentially vanilla response which was added to this review. I suspect that response was to put me at ease which it has not. I am waiting on a response. Failing that I will be forced to contact my lawyer. All costs will be for RCS's account, i'll make sure of that.
EW
Earl W's updateReviewer Update
28 Jan 2020, 16:58I have now requested the legal contact details for RCS from their client services division, this is via the complaints email address. I have gotten no solid reply from RCS and this is *******.
I am forced to contact a lawyer to do what is necessary.
I will keep this review updated as things progress.
I am forced to contact a lawyer to do what is necessary.
I will keep this review updated as things progress.
EW
Earl W's update28 Jan 2020, 16:58
Reviewer Update
I have now requested the legal contact details for RCS from their client services division, this is via the complaints email address. I have gotten no solid reply from RCS and this is *******.
I am forced to contact a lawyer to do what is necessary.
I will keep this review updated as things progress.
I am forced to contact a lawyer to do what is necessary.
I will keep this review updated as things progress.
EW
Earl W's updateReviewer Update
03 Feb 2020, 13:24Just an update on this. I am confirming that RCS are not providing me with the contact details for their legal department, I have requested via email and telephony. Seems they are dodging this issue. I will update once the formal legal process is underway.
EW
Earl W's update03 Feb 2020, 13:24
Reviewer Update
Just an update on this. I am confirming that RCS are not providing me with the contact details for their legal department, I have requested via email and telephony. Seems they are dodging this issue. I will update once the formal legal process is underway.
EW
Earl W's updateReviewer Update
24 Feb 2020, 17:27RCS have used the credit bureau to ***** the customer. I am going to the obudsman to force the credit bureau to audit the information they are adding and the info will be removed. ***** is ***** and these companies are all looking for money these days
EW
Earl W's update24 Feb 2020, 17:27
Reviewer Update
RCS have used the credit bureau to ***** the customer. I am going to the obudsman to force the credit bureau to audit the information they are adding and the info will be removed. ***** is ***** and these companies are all looking for money these days
EW
Earl W's updateReviewer Update
26 Feb 2020, 22:13Update: I have requested all the ********** entries RCS have added to my credit profile from different credit bureau's in order to provide this to the ombudsman. Once I get a response I will update this to help others.
EW
Earl W's update26 Feb 2020, 22:13
Reviewer Update
Update: I have requested all the ********** entries RCS have added to my credit profile from different credit bureau's in order to provide this to the ombudsman. Once I get a response I will update this to help others.
EW
Earl W's updateReviewer Update
04 Mar 2020, 21:40Today, which is more than a month after discovering this ********** listing I have pulled a fresh report. The listing has been removed by RCS, I dont really care why but this entire episode does not reflect well on RCS or their management. Not a single phone-call was made to apologize for what happened, yet i called them 5 times to discuss the same issue.
EW
Earl W's update04 Mar 2020, 21:40
Reviewer Update
Today, which is more than a month after discovering this ********** listing I have pulled a fresh report. The listing has been removed by RCS, I dont really care why but this entire episode does not reflect well on RCS or their management. Not a single phone-call was made to apologize for what happened, yet i called them 5 times to discuss the same issue.