RCS poor service

My RCS store card was blocked in November 2022 and I have been trying to get them to lift the block with no success, I called the call center and I was told the ***** department needs to assist me, I contacted the ***** department and I was told to email copy ID which I did and didn't get a response, I contacted the Facebook page today and I was told to email the ID again and called the ***** department to reinstate the card, I don't have airtime so I used a work phone and I was told that the line I'm calling from has no caller ID as a result they can't help me, I was told that the only option left is to go to the nearest Makro store which is far and means I'll incurr costs to get to Makro, how could I be sent from pillar to post like this? My account is in good standing, you are debiting me month to month and decided out of nowhere to block my card now I need to suffer to get it reinstated? Or should I stop paying until the card is activated? Maybe this is the solution as I am not receiving any service from you. The collections department might help me to fix this as I know they will be quick to contact me. The lady from the ***** department refused to call me to authenticate me as my line is showing as a private number even when I told her about the emails sent. I can't wait to settle this account and cut ties with RCS they don't have care for their customers at all