RCS Poor service assistance!

July 2024 i submitted my new banking details to RCS to update my monthly debit orders on all my RCS accounts. Up to date the debit order is still not updated on my Game and Game Virtual Credit. I phoned early October 2024 and thought the problem was resolved as i accepted the debicheck mandate but only to try and purchase something and it was declined. I send an email again 20/10/2024 to requested assistance. The debit orders for my Game and Game Virtual did not go off on my selected debit order date. Today i phoned to find out why i am not getting a response and to try and resolve the problem and hold the line for nearly 20 minutes just for a consultant to transfer the call to the Mobicred department. So frustrated! Poor service!