lD
lynette D
1 reviews | Active since Apr 2015
08 Feb 2020, 11:46
RCS poor customer service
I am so disgusted in RCS customers care services.I drew a credit report and got the shock of my when I was listed by them for an amount of r23000 for an account that does not even belong to me.I phoned them to query and after being on hold for a while explained my situation the call was dropped.I eventually send them an email and was asked to submit a copy of my report which I did.That was a month ago and after more than six emails I am still waiting for a reply.They are so quick to drag your name through the mud but can easily take their own time(if they even doing anything about it) to fix their mistake.
Helpful (0)
Replies (3)0
Replies (3)
RCS's replyOfficial
08 Feb 2020, 11:52Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply08 Feb 2020, 11:52
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
lD
lynette D's updateReviewer Update
08 Feb 2020, 11:56Sorry I am not wasting my time and energy in sending anymore details.If people start doing what they supposed to do it will not be necessary to go through such extremes.
lD
lynette D's update08 Feb 2020, 11:56
Reviewer Update
Sorry I am not wasting my time and energy in sending anymore details.If people start doing what they supposed to do it will not be necessary to go through such extremes.
RCS's replyOfficial
18 Feb 2020, 08:23Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply18 Feb 2020, 08:23
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS