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JM
Joann M

1 reviews | Active since May 2013

31 May 2021, 09:42

RCS - poor customer service

Hi I have been struggling to get assistance on my RCS card , I emailed them but i don't get any feedback . MBD called me and I explained to them I have proof that my account is up to date . I have not received any email . I even send an email to : ***

0
Replies (4)
RCS
RCS's reply31 May 2021, 09:43
Official
Good day 

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group


JM
Joann M's update02 Jun 2021, 15:34
Reviewer Update
no one called me back yesterday or today , not even an email . NOTHING
RCS
RCS's reply17 Aug 2021, 18:01
Official
Good day 

We are pleased to inform you that your complaint has been resolved. 

Please accept our apologies for the inconvenience this may have caused you. 

I trust you find the above in order. 

Kind Regards, 

RCS CARDS 

JM
Joann M's update18 Aug 2021, 20:21
Reviewer Update
No its not. Ive sent numerous emails. Why cant you send me a formal email?