LM
LWANDO M
1 reviews | Active since Jan 2019
26 Feb 2024, 15:00
RCS poor customer service
I paid the settlement amount for my builders store card on the 19th of February 2024 and the account still open. On the day i paid the settlement amount I was told the account would be closed within 72 hours however the account is till not closed. Everytime I call I get a different excuse as to why its not closed. Please close the account so that I can move from your extremely poor customers service
Helpful (0)
Replies (6)0
Replies (6)
RCS's replyOfficial
26 Feb 2024, 15:01Good day,
We herewith acknowledge receipt of your complaint.
We will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS Group
We herewith acknowledge receipt of your complaint.
We will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS Group
RCS's reply26 Feb 2024, 15:01
Official
Good day,
We herewith acknowledge receipt of your complaint.
We will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS Group
We herewith acknowledge receipt of your complaint.
We will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS Group
LM
LWANDO M's updateReviewer Update
26 Feb 2024, 15:06When will I get a response? Its been over a week now and the account is not closed
LM
LWANDO M's update26 Feb 2024, 15:06
Reviewer Update
When will I get a response? Its been over a week now and the account is not closed
RCS's replyOfficial
26 Feb 2024, 16:43Good day,
Thank you for your message.
Your complaint is currently still in progress. Feedback will be provided once the complaint has been resolved.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
Thank you for your message.
Your complaint is currently still in progress. Feedback will be provided once the complaint has been resolved.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
RCS's reply26 Feb 2024, 16:43
Official
Good day,
Thank you for your message.
Your complaint is currently still in progress. Feedback will be provided once the complaint has been resolved.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
Thank you for your message.
Your complaint is currently still in progress. Feedback will be provided once the complaint has been resolved.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
RCS's replyOfficial
27 Feb 2024, 13:02Good day
We are pleased to inform that your complaint has been resolved.
We trust you find the above in order.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind regards, RCS Cards
We are pleased to inform that your complaint has been resolved.
We trust you find the above in order.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind regards, RCS Cards
RCS's reply27 Feb 2024, 13:02
Official
Good day
We are pleased to inform that your complaint has been resolved.
We trust you find the above in order.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind regards, RCS Cards
We are pleased to inform that your complaint has been resolved.
We trust you find the above in order.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind regards, RCS Cards
LM
LWANDO M's updateReviewer Update
28 Feb 2024, 10:32I do not understand why you say the matter is resolved while the account is till open
LM
LWANDO M's update28 Feb 2024, 10:32
Reviewer Update
I do not understand why you say the matter is resolved while the account is till open
RCS's replyOfficial
28 Feb 2024, 10:37 Good day,
Thank you for your message.
Please check your email as we have provided all relevant information.
Kind regards,
RCS Group
Thank you for your message.
Please check your email as we have provided all relevant information.
Kind regards,
RCS Group
RCS's reply28 Feb 2024, 10:37
Official
Good day,
Thank you for your message.
Please check your email as we have provided all relevant information.
Kind regards,
RCS Group
Thank you for your message.
Please check your email as we have provided all relevant information.
Kind regards,
RCS Group