IN
Ishmael N
1 reviews | Active since Dec 2019
09 Dec 2019, 15:38
RCS (PnP) card *****.
On the 17th of July 2019, I received a call that somebody was using my Pick & Pay credit card (RCS) in Pretoria. They were also apparently attempting to change my phone number. I never used my Pick & Pay credit card on that day and the card is with me and my phone number is still the same.
After following up with them on this I was asked to send a sworn affidavit stating that I didn't do this and they would investigate it as *****. I sent that affidavit through to them on the 9th of October 2019.
I have since sent that email to them to no reply since. I have however been receiving phone calls from their collections department saying that I must pay.
I am appalled at RCS' conduct on this matter.
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Replies (2)0
Replies (2)
RCS's replyOfficial
09 Dec 2019, 16:53Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply09 Dec 2019, 16:53
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
IN
Ishmael N's updateReviewer Update
18 Dec 2019, 10:44It's been 9 days since this review and as per usual, RCS has done absolutely nothing to help me.
IN
Ishmael N's update18 Dec 2019, 10:44
Reviewer Update
It's been 9 days since this review and as per usual, RCS has done absolutely nothing to help me.