Hellopeter
Share Your Experience
CA
Carl A

1 reviews | Active since Mar 2020

28 Oct 2020, 16:31

RCS please fix my Credit Bureau profile urgently

My account was paid up in 02/07/2018 and consumer friend has send a paid up letter on 1/08/2018 where they state that RCS will take 21 days to have my payment profile updated on Credit Bureau. We are now in 2020 and this account was still reflecting as arrears. If RCS did what they was suppose to do I would not have been sending this review. I have already been in contact with Consumer friend Consultant Tina, who advised me that the matter is escalated and thank you Tina for your prompt response.

If the matter is with Credit Bureau then please direct my concern to them as a matter of urgency as my dispute at Experian is awaiting response from RCS

0
Replies (4)
RCS
RCS's reply28 Oct 2020, 16:40
Official
Good day 

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind RegardsRCS Group


CA
Carl A's update28 Oct 2020, 16:44
Reviewer Update
Good day
All I want is this to be resolved urgently as this matter is now long overdue and my credit applications is declined because of non response from RCS to my dispute I raised with Experian more than a month ago.
CA
Carl A's update29 Oct 2020, 12:36
Reviewer Update
When will RCS attend to my request?
Can someone from your dept please call me
RCS
RCS's reply26 Nov 2020, 17:06
Official
Good day
We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind RegardsRCS Group