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Thuso T

1 reviews | Active since Nov 2014

16 Oct 2017, 13:25

RCS - Pick n Pay Account Request to decline quote

Hi,

I called RCS this today at 13:05 and the agent was unable help as there was no one available to cancel my application for the Pick n Pay account card. This follows emails I have sent to them on 14th October 2017 @ 14:02. Call Reference ********** 02700 Email reference AD421634 .

Please respond in order to get confirmation on the cancellation on the pick n pay account which I did not send my Payslip to confirm employment or anything.

Thank you.

********** 609

0
Replies (4)
RCS
RCS's reply16 Oct 2017, 15:19
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

TT
Thuso T's update16 Oct 2017, 15:28
Reviewer Update
Hi, When likely may I expect correspondence from the escalation department?
TT
Thuso T's update19 Oct 2017, 10:32
Reviewer Update
Good Day. I am still waiting on the response from RCS. Kindly contact me on ********** 609
RCS
RCS's reply19 Oct 2017, 10:48
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS