RCS phoning patients while they in covid hospital sick demanding payments

so sad..We app**** for the credit insurance to pay installments 2 months ago.No income was generated during lockdown. Not a single response from RCS. They ignored the application. Now they calling while the customer is in a covid hospital on oxygen struggling with the disease demanding payment of their account. You should be disgraced for the way u conduct business RCS. Imagine being so sick in a covid hospital and they still cannot help their customers by processing their credit insurance which customers pay for monthly. DISGUSTING..no compassion ..heartlessness. urll shud shut ur business down