MG
Monique G

1 reviews | Active since Mar 2011

10 May 2018, 11:48

RCS Personal Loan - Unsatisfied Customer

Hi,

I've taken out a Loan with RCS Personal Loan on 26 September 2016 and monthly deductions have been going off, I've requested statements on numerous occasions and I've also tried calling but to no avail. I keep getting the automated voice.

Up until today I've received no statements, not sure why this is - how are you supposed to keep track of what you are paying and I've also noticed that here's no account no on the document emailed to me.

0
Replies (3)
RCS
RCS's reply13 May 2018, 09:10
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS
RCS's reply15 May 2018, 17:01
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS

MG
Monique G's update16 May 2018, 20:13
Reviewer Update
Hi, Plesae help me understand how this has been resolved as nobody has contacted me as yet and I've also not received any statement from RCS Loans Department. Regards Monique