RCS - Payments not allocated to account

I paid R500 into the account via EFT on the 25th of June 2015. The account has to date not been credited with the amount, after various visits to the Cape Union Mart Worcester branch (Mountain Mill Mall). I have spoken to the manager of the branch to try and assist (although it is more a RCS issue), but three months later, payment still does not reflect.<br> <br> Contacted RCS today again and they will try and \trace"the payment. Eventually put down the phone as I was put on hold for 7 minutes. """