RM
Roxanne M
1 reviews | Active since Oct 2019
18 May 2020, 14:26
RCS Payments
I have made a payment last month via EFT till now it is not updated, Best part the Call Centre asked to to email and now it is 3 weeks still not reply, Let alone the easy pay account numbers that they provided via SMS was incorrect so how do they want us to make payments when they cant even assist via the call centre or email !!!
Helpful (0)
Replies (4)0
Replies (4)
RCS's replyOfficial
18 May 2020, 15:11Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply18 May 2020, 15:11
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RM
Roxanne M's updateReviewer Update
18 May 2020, 15:13Reply
RM
Roxanne M's update18 May 2020, 15:13
Reviewer Update
Reply
RM
Roxanne M's updateReviewer Update
18 May 2020, 15:14The reply for the last 3 weeks :
Dear Customer In response to the global COVID 19 virus, our business will be operating with limited staff on a rotational basis to support the lock down of our country. Please expect a delayed response to your e-mail. We apologize for any inconvenience caused. Thank you.
Dear Customer In response to the global COVID 19 virus, our business will be operating with limited staff on a rotational basis to support the lock down of our country. Please expect a delayed response to your e-mail. We apologize for any inconvenience caused. Thank you.
RM
Roxanne M's update18 May 2020, 15:14
Reviewer Update
The reply for the last 3 weeks :
Dear Customer In response to the global COVID 19 virus, our business will be operating with limited staff on a rotational basis to support the lock down of our country. Please expect a delayed response to your e-mail. We apologize for any inconvenience caused. Thank you.
Dear Customer In response to the global COVID 19 virus, our business will be operating with limited staff on a rotational basis to support the lock down of our country. Please expect a delayed response to your e-mail. We apologize for any inconvenience caused. Thank you.
RCS's replyOfficial
17 Jun 2020, 10:36Good day We are pleased to inform you that your complaint has been resolved. Please accept our apologies for the inconvenience this may have caused you. I trust you find the above in order. Kind Regards,RCS CARDS
RCS's reply17 Jun 2020, 10:36
Official
Good day We are pleased to inform you that your complaint has been resolved. Please accept our apologies for the inconvenience this may have caused you. I trust you find the above in order. Kind Regards,RCS CARDS