LN
Lindiwe N

1 reviews | Active since Jul 2017

24 Jul 2017, 20:47

Rcs payment

<p>On June 26 2017, I payed my account at cape union only to find out that it ddnt appear on the rcs acc. I phoned their call center to tell them that I payed and the consultant by the name of aphiwe said will look into it within 4 days . 4 days has passed and nothing has been done. Now I have to pay the extra charges because they didn't reply back to me. I'm very disappointed and when you phone their no. You will be on hold for more than 15 minutes.</p>

0
Replies (3)
RCS
RCS's reply26 Jul 2017, 15:21
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

Best regards,

RCS
RCS's reply26 Jul 2017, 15:27
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS

Best regards,

LN
Lindiwe N's update26 Jul 2017, 17:40
Reviewer Update

Thank you very much.