MS
Madeleine S

1 reviews | Active since Apr 2018

10 Apr 2018, 20:44

RCS pathetic y

RCS handed me over to Mbd when I went through a financial difficult time I've been paying my account with Mbd and have recently ran into problems at Mbd not wanting to give me my settlement letter because RCS has not paid an amount over to them (MDB) and is causing the delay in getting my settlement amount. I took it on myself to phone RCS directly, who just patched me through to Mbd. Didnt help me because now I'm still sitting with the question of getting my corrected en still don't know what my settlement amount is. For goodness sake, I only want you to allocate my February payment and thereafter give me my correct settlement amount so I can get rid of this stupid account !!!!!!!!!!!!!!!

0
Replies (2)
RCS
RCS's reply13 Apr 2018, 15:10
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS
RCS's reply16 Apr 2018, 14:26
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS