KH
Keshah H
1 reviews | Active since Nov 2016
11 Oct 2023, 10:42
RCS pathetic service DO NOT OPEN ACCOUNTS USING RCS FINANCIAL MANAGEMENT
DO NOT OPEN ANY ACCOUNTS RUN BY RCS
RCS is quick to call you when you forget to make a payment but I've been waiting since 30 August for then to issue my refund on my overpaid account after I requested an account closure. My account is still not closed and still waiting on my refund after numerous calls they say the finance department is behind. In the mean time my account is still being charged the monthly account fee.
RCS explain yourself and your pathetic service
Helpful (0)
Replies (4)0
Replies (4)
RCS's replyOfficial
11 Oct 2023, 10:50Good day,
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply11 Oct 2023, 10:50
Official
Good day,
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
KH
Keshah H's updateReviewer Update
11 Oct 2023, 10:52Same reply I received when sending a mail every time I followed up with no resolution. Once again pathetic
KH
Keshah H's update11 Oct 2023, 10:52
Reviewer Update
Same reply I received when sending a mail every time I followed up with no resolution. Once again pathetic
RCS's replyOfficial
11 Oct 2023, 11:56Good day,
Your complaint is currently still in progress. We have provided an update telephonically. Further feedback will be provided once the complaint has been resolved.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
Your complaint is currently still in progress. We have provided an update telephonically. Further feedback will be provided once the complaint has been resolved.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
RCS's reply11 Oct 2023, 11:56
Official
Good day,
Your complaint is currently still in progress. We have provided an update telephonically. Further feedback will be provided once the complaint has been resolved.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
Your complaint is currently still in progress. We have provided an update telephonically. Further feedback will be provided once the complaint has been resolved.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
RCS's replyOfficial
16 Oct 2023, 08:08Good day
We are pleased to inform that your complaint has been resolved.
We trust you find the above in order.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind regards,
RCS Cards
RCS's reply16 Oct 2023, 08:08
Official
Good day
We are pleased to inform that your complaint has been resolved.
We trust you find the above in order.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind regards,
RCS Cards