RCS pathetic service!

I had an account with Edgar’s which is now under RCS. I have been trying to close the account since February this year with no luck. I went to Edgar’s in Southgate the store manager promised he will make sure it’s resolved within a week and call me back, I have never received any feedback from him. I decided to send REGAN “RCS CEO” an email he also promised heaven & earth till today the account is still active and the worse part I recently received a latest statement that I still owe R80. I once received a call from the manager she also promised that she will close the account and send the proof within 24 hours. That was not done.