1 reviews | Active since May 2018
RCS pathetic service and statement information
I have a Game RCS card. On the month of July I requested a mini statement to free off my account, I paid off the complete value on the mini statement with approx 0.88c extra on the following month. I get a statement indicating interest interest being charged at 0.08, 0.07 , R7.04 which I have no idea why on top of that RCS charges me service and Administrative fees which brings up a balance of R59.45.. when I contacted the call centre to get an understanding of why this is the case the agent seemed to be so confused and said that she would escalate it to her team leader, which I am still awaiting a response, I further then emailed the customer enquiry and the agent contacted me stating that the interest is being calculated on the outstanding debt, which I do not see indicated on the statement, from my experience with many other retail accounts I have never had such a terrible experience. ***
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS GROUP
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS GROUP
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards, RCS GROUP
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards, RCS GROUP
I would like to thank you for your feedback and making the necessary adjustment to the account, your help is greatly appreciated.
However I would like to suggest that RCS contact centre agents are able to resolve these queries without one having to take such actions to get a proper response or feedback.
I would like to thank you for your feedback and making the necessary adjustment to the account, your help is greatly appreciated.
However I would like to suggest that RCS contact centre agents are able to resolve these queries without one having to take such actions to get a proper response or feedback.