RCS PATHETIC service and assistance!

I am terribly disappointed in RCS's pathetic service. I lost income in June at which I app**** for credit insurance to cover my installments. I phoned in and eventually I was assisted. I completed the forms and submitted it on June 13.

On 27 June I phoned in since my card was declined, they informed me that my claim was being processed, that it is in the final stages and that I will be contacted the following week.

I received no call or feedback so I phoned in every week and every week I got the same answer. I asked if I must be worried about the debit order going off end July and every time they said no, since the block was already placed on my account.

The debit order went off, I called in and the same answer but this time the people were surprised that it is taking this long.

I want feedback as to what is happening. RCS is literally taking food out of my mouth now during this Covid-19 period.