RCS Pathetic service

I have recently taken an RCS Card and made my first purchase over the weekend and I notification sms came through saying that my rcs card is blocked for my own protection and that they would call me back to unblock. No call has came through so I have emailed them and still have not received some kind of assistance/response yet. So I decided to call them yesterday to unblock the card but I have waited on hold for almost 2 hours which cost quite a bit on airtime and still did not get through. This is pathetic service for a credit provider. I finally got through today after 23mins on hold.