RCS: Pathetic Customer Service

Item: RCS
Rating: 1
Author: Fagmieda I

I spent forever on the phone with the Customer Services Department of "RCS", at Game Canal Walk, on Thursday 25 August 2022, to get a card conversion done from my "Dion Wired" account card to a "Game" account card.

I phone "RCS" Customer Services Department today (29 August 2022) to follow up; and the card conversion had still not been done.

I have waited for longer than 48 hours as instructed by "RCS", and still no card conversion was done. Their poor customer service is disgusting.

I was told today that l had to go back to "Game" Canal Walk AGAIN, to have the card conversion done.

This an EXISTING ACCOUNT that l have had for many years; and l cannot use it due to the incompetence of certain "RCS" employees. This is unacceptable.

Helpful (0)

Replies (2)

RCS's replyOfficial

31 Aug 2022, 12:45

Good day Mrs. Isaacs, We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind RegardsRCS Group

RCS's reply31 Aug 2022, 12:45

Official

RCS's replyOfficial

01 Sept 2022, 10:35

Good day Mrs. Isaacs, We are pleased to inform you that your complaint has been resolved. Please accept our apologies for the inconvenience this may have caused you. I trust you find the above in order. Kind Regards,RCS CARDS

RCS's reply01 Sept 2022, 10:35

Official