Rcs pathetic customer service

I downloaded the RCS app to keep track of my account and then decided to use the app to purchase Data numerous times I tried and it never worked, when I logged in again my account was blocked. I called the call center and was advised that because of the numerous attempts to purchase data and it failed they blocked the account. Fine block was removed again tried to purchase data and it eventually goes through but the data does not get sent to my phone number, this was on the 18th of September. I then called the call center and selected via the voice prompts the option for VAS for data got through to a lady named Zizabele at 9:20am told the issue and she said she will escalate the issue to her team leader and they will get back to me at the end of business, no such luck, the next day I contact them again and spoke to a guy can't remember his name at11:06am on the 20th of September and told him the issue again, fine he logs another request for the team leader and will take 48 hrs and also told me that the previous person never logged the issue, what a surprise, a weekend went by, a working day and also a public holiday no feedback then I call again spoke to Zizabele again what luck and she immediately puts me on hold to speak to the team leader but comes back with no information apart from telling me that they had no feedback and will get back to me in another 48hrs but she will take responsibility and keep me informed, well we'll still no feedback. I'm guessing my next response will be to swear at a totally different individual and tell my story to that individual and wait another 48hrs before I get my issue resolved. I'm guessing they won't have an issue losing another customer or maybe I shouldn't pay my account to get some kind of response from them.