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YJvr
Yolanda Janse van rensburg

1 reviews | Active since Jul 2018

06 Jan 2019, 06:18

RCS online app

We have been battling since October last year to view my online RCS profile. I have requested that my RCS profile is deleted in order for me to re- register. As soon as i sign on via my cellphone on the app, my wife's csrd details appears, even though why card number was used to register. I have explained via numerous follow-ups that the username we used to register was the same as for my wife, thus ee have came to the conclusion that is the teason we are experiencing this problem. The call centre escalated this to IT department on numerous occasions, yet nothing is being done and NO ONE HAS CALLED MR BACK AS PROMISED!!!!!!!!Please delete my online profile in order for me to register with a diffrent username.............

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Replies (6)
YJvr
Yolanda Janse van rensburg's update09 Jan 2019, 04:41
Reviewer Update
STILL NO UPDATE RECRIVED!!!!!!! - RCS online app We have been battling since October last year to view my online RCS profile. I have requested that my RCS profile is deleted in order for me to re- register. As soon as i sign on via my cellphone on the app, my wife's card details appears, even though why card number was used to register. I have explained via numerous follow-ups that the username we used to register was the same as for my wife, thus we have came to the conclusion that is the reason we are experiencing this problem. The call centre escalated this to IT department on numerous occasions, yet nothing is being done and NO ONE HAS CALLED ME BACK AS PROMISED!!!!!!!!Please delete my online profile in order for me to register with a diffrent username.............
RCS
RCS's reply11 Jan 2019, 18:06
Official
Good day 


 


We herewith acknowledge receipt of your complaint.


 


We have escalated your complaint to the relevant department for further assistance.


 


Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***


 


Kind Regards


RCS Group


Best regards,

YJvr
Yolanda Janse van rensburg's update16 Jan 2019, 14:15
Reviewer Update
Can feedback be provided on this matter. Call was logged on 6 Jan allready!!!!!!!!!!
YJvr
Yolanda Janse van rensburg's update21 Jan 2019, 14:02
Reviewer Update
Please advice on this query. Can feedback be provided on this matter. Call was logged on 6 Jan allready!!!!!!!!!!
YJvr
Yolanda Janse van rensburg's update22 Jan 2019, 04:42
Reviewer Update
Good day. PLEASE NOTE. WE HAVE DONE SAME. UNINSTALLED THE APP, RE-INSTALLED SAME. RE-REGISTERED, BUT ONCE YOU ADD MY HUSBANDS ACCOUNT NUMBER, WITH HIS CELL NUMBER IT AGAIN GOES AUTOMATICALLY TO THE USERNAME ********** and WHEN LOGGING ON IT BRINGS MY WIFE'S PROFILE UP. Can someone, now please call us. This is really not customer service at all. If this is not probably addressed, i will be going to to the next appropriate level of escalation.
RCS
RCS's reply11 Feb 2019, 11:53
Official
Good day
 
We are pleased to inform you that your complaint has been resolved.
 
Please accept our apologies for the inconvenience this may have caused you.
 
We trust you find the above in order.
 
Kind Regards,
RCS CARDS

Best regards,