RCS not willing to close the account...

Hi Edgars/RCS

I am not happy with you guys. I requested my account to be closed in September 27th 2020 @ Eastgate Mall.

I was told their is no airtime and I should call the RCS call center.

Which I did, I requested my account to be closed but it was never closed. No communications as to reasons why.

Sent an email on the 13th November 202 no response.

Called the call center again on the 16th November 2020, I was was promised the account will be closed and I would receive a confirmation letter within 48 hrs - 72 hours.

Called again today, I am told account is not closed should take 30 days... The consultant said I must hold the call shebis confirming with admin regarding the non closure. then I was cut off.

Called again was told accout is not closed, should take 30 - 36 days to close. I spoke to Felicia.

She put put me on hold for 15 minutes and counting because she was transferring me to the team leader.

I need to understand why my account was not closed in September when I initially requested for it to be closed.

I am yet to speak to the team leader it already more than 30 minutes on the call.

Why is it taking so long to get assistance to close the account?

I am put on hold for over 25 minutes because they dont care, I had to end the call....