JG
Jeanette G
1 reviews | Active since Nov 2020
27 Nov 2020, 08:37
RCS - not updating payments. False information to credit bureaus.
RCS has allocated my payments towards my husbands loan account to his credit card. And due to this they have listed him on the credit bureaus as in arrears. We have been requested them to move the payment to the loan account since the 8th of November 2020, but nothing is happening. We are phoning RCS every day and every day they say that they are "busy with it" but nothing has been done.
I would like RCS to give urgent attention to this and update my husbands record TODAY (27 November 2020). Otherwise I will have no option as to report RCS to the NCC.
Regards Jeanette Goosen
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Replies (2)
RCS's replyOfficial
27 Nov 2020, 13:11Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS Group
RCS's reply27 Nov 2020, 13:11
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS Group
RCS's replyOfficial
09 Dec 2020, 11:54Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply09 Dec 2020, 11:54
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS