RCS not updating information with ITC

I requested to have the TWT & MAKRO accounts closed last year, unfortunately I have not received confirmation thereof nor have I followed up.<br> <br> Speaking to one of your consultants earlier, she confirms it takes 36 working days to close. I find this absolutely insane - that's almost 2 months!!!!!<br> <br> Due to it showing on my ITC as having outstanding balances and not being paid its affecting my credit score in getting a home loan and now risk losing the opportunity to purchase a property!!!!<br> <br> All i ask is for a letter confirming the accounts are closed!!! The banks do not accept letters stating zero balance or accounts paid up as proof, which RCS sent 2 days ago!!!<br> <br> It's frustrating that RCS can't provide me a simple letter stating MY ACCOUNTS ARE CLOSED as seeing that my details are listed by the ITC as owing RCS money, which is not the case !!!!<br> <br> A letter i tried sending earlier to your closures department, but keeps bouncing back. Not even a call from RCS in trying to resolve - i have been calling in twice a day since Monday!!!!<br> <br> TELL ME WHAT CAN BE DONE TO RESOLVE YOUR INCOMPETENCE? I THINK WRITING A LETTER TO THE SABS IS APPROPRIATE AS I DO NOT SEE ANY QUALITY MANAGEMENT OCCURRING<br>