RCS = Not TCF compliant

Lodged a complaint on the 26th August and am yet to receive any feedback other than automated responses. Questioned my installment amount as the calculation for every purchases' installment clearly was way lower than my actual installment and just didn't add up. The consultant I first spoke to days before promised to provide feedback but didn't. It's evident that no one at RCS knows what is going on and no one had the decency to even contact me going on 2 weeks later. Definitely going to the NCR with this as I have been over paying on installments possibly since opening the account. I've never missed a single payment and have honored my part of the agreement. Their way of doing business is in no way TCF compliant.