RCS NOT RESPONDING TO SEVERAL REQUEST FOR MY EDGARS ACCOUNT.

Item: RCS
Rating: 1
Author: LOUISE L

Did not receive an account from Edgars/RCS yet received an sms to ask for payment. After 4 phone calls to call centre, 3 emails and a visit to local store I have still not received an account. RCS also added fees to the tune of almost R200 on my account including a letter of demand that I never received and despite me requesting my account to ascertain the details of where payment needs to be done. I will close my account and never have anything to do with any company where administration is done by RCS. They are useless.

Helpful (0)

Replies (2)

RCS's replyOfficial

10 Mar 2021, 17:05

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS's reply10 Mar 2021, 17:05

Official

LOUISE L's updateReviewer Update

11 Mar 2021, 10:11

Ok it is now 24 hours after my yesterdays two calls to your call centre to request an account.
HOW DIFFICULT CAN THIS BE?????????????? Just email me my account so that I can pay you and be rid of you for ever.

LOUISE L's update11 Mar 2021, 10:11

Reviewer Update