RCS not reallocating my payment

<p>I made a payment to RCS through EFT and I realised that I had the card number as reference and it also missed three digits. I called rcs to rectify the era and I spoke to different consultants who said they will action my request upon receiving proof of payment. I sent proof of payments again to various consultants and they asked for target details from my bank. I got target details from FNB and sent them to the email sent by the consultants. To this date my account has not been updated and it shows that my account is in arrears. I am going to take this issue with consumer protection because rcs is not taking me seriously and I don't know where my money is. This is totally unacceaptable from their side and if this is how they treat their customers then I want nothing to do with rcs. Can someone, anyone from rcs read my query because I am now frustrated . Please get hold of me on ********** .</p>