BH
BEULHA H

1 reviews | Active since Sept 2011

21 Aug 2018, 09:59

RCS NOT FAIR!

I have settled my account on 14 March 2017 and requested a settlement letter on the same day from RCS. Up to date NO RESPONSE!!!! After more than a year they said I am owing R479, which I paid BUT STILL NO RESPONSE FROM RCS! Now all of the sudden I owe legal fees!!!! I will not pay any legal fees, if RCS has responded to my request on 14 March 2017 none of this would have been necessary! Staff is rude and not doing their job!!!

0
Replies (5)
RCS
RCS's reply21 Aug 2018, 10:10
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

BH
BEULHA H's update24 Aug 2018, 14:42
Reviewer Update
RCS just make it "look" they are responsive with their reply BUT they don't come back to you!
BH
BEULHA H's update28 Aug 2018, 14:51
Reviewer Update
No reply from RCS!
RCS
RCS's reply29 Aug 2018, 11:39
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS

BH
BEULHA H's update29 Aug 2018, 15:50
Reviewer Update
My complaint resolved??? How??? I have not received any correspondence from RCS? ?????????????