RCS not crediting my account

I have had the worst experience with RCS ever. <br> <br> A few months ago, I paid my account online as per the website advises. I paid from my FNB account and when I put in the details for Game, it directed me to a public Game account which I paid. <br> My account was never credited with the amount I paid. I have contacted RCS numerous times and to no avail. I have sent numerous emails and still no help. <br> A lady named Ziyanda promised to sort it out for me as RCS was calling me for payment and sent me a letter saying it would go on my credit record. The letter had numerous mistakes in it which further let me know that RCS has no clue what they are doing.<br> Someone named Iris emailed me recently informing me that they had sorted the problem out and that my account had been credited with the correct amount. I asked her to send me proof and she never rep****. <br> Today I received a statement only to find that my account was never credited and it is still showing that I am in arrears.<br> I am livid at the service! How long does it take to credit one account correctly?? It has been months and I am still waiting! This now reflects on my credit record even though they messed up. Really ridiculous!