RCS NOT CORRECTING THEIR MISTAKE

I am so frustrated as this matter with RCS is still unresolved. How can this be possible? I have emailed, and phoned but all I get is "we understand" but they do NOT correct their mistake at all.

SECOND EMAIL I am forwarding the mail I have send yesterday with the proof of payment of the full amount outstanding on my RCS account, ********** ********** 66372, amount of R415-00. I am writing you as I am shocked and outraged as this account number was and is clear on ALL correspondence send to you but still the payment was allocated to my Massbuild account. I picket this up after I called the call centre today and had to hold for 10 minutes again before a consultant takes the call only to hear that the payment allocation has not been done and will take about 4 working days. I asked him the balance on my massbuild account and he says that account is overpaid with R415-00. Months ago in September banking details was changed for BOTH accounts, RCS only updated the massbuild account banking details and neglected to do so on the RCS account and I had to make EFT payments. On the 26th I called in to get the balance and told the consultant that I would be paying the R415-00 again via EFT. STILL RCS submitted a debit order to the wrong account for the RCS account that was returned and now I was informed by the consultant today that R146-00 was added to the account because it was returned. I am NOT paying that money for someone else’s mistake. It seems the person working with my RCS account is Not capable of doing his or her job. How is it possible that the RCS accounts department make these critical errors? I looked at my credit report today and it states that this account is in arrears with over R300 causing my score to be lowered resulting in me losing a deal on vehicle finance. Your actions have serious implications on people’s lives and nobody takes any responsibility for these mistakes. This is unacceptable and I am waiting for some response as well as a copy of the letter to all credit report companies rectifying your mistake.

FIRST EMAIL: 3 December 2018 Attached the proof of payment on my RCS account for the amount of R415 made on the 28th November 2018. On the 27th November I called into your call centre to find out what the account balances on both my is and some other reason. The call was made as RCS only changed my banking details on my Massbuild account and NOT for the RCS account causing the debit order to be returned end of October and I then had to make an EFT payment on the 16th November of R200 to correct it. On the THURSDAY 27th the consultant informed me that the RCS account bank details are still not updated. I then made a payment for R415 via EFT on the 28th for that card. I told the consultant to cancel that Standard Bank debit order as I have changed it some time ago and RCS only update one account. Please take not of the notice by Capitec Bank: “ IMPORTANT NOTES: Payments made BEFORE 02:00 PM Monday to Friday, or BEFORE 09:00 AM on a Saturday should reflect in the beneficiary account the following business (work) day. Payments made AFTER 02:00 PM Monday to Friday, or AFTER 09:00 AM on a Saturday, or on a Sunday, or on a public holiday should reflect in the beneficiary account within 2 business (work) days.” I called in to RCS again this morning at 09h20 only to find there is NO record of this payment and got told the debit order was returned unpaid