RCS not closing my account and refuse to refund me, they make the whole process difficult

I called RCS on Friday 14th December 2017 around by 07:30 am in the morning and received no answer i then phoned after 08:00 and spoke to a person by the name of Abdul.

I queried the reason why I'm being debited R27 whilst I'm in credit with RCS and he stated that its charges for having an account open with RCS.

I then requested to close the account and they stated that i should send an email with my ID, which i did.

As disappointing, RCS does not have an automated process, stating that they have received my email. so i called in and spoke with a lady called Thila around 08:46 on Friday 15th December 2017 and she stated they cannot close my account because I'm in credit and that i have to buy something, i then stated that I'm not happy about this and that i want my money refunded and by the way I'm being debited from RCS.

She then stated that i should email them a prove of payment, which even made me more furious because because RCS "Debits my account" i then tested them because it seems like RCS is trying to eat as much money as they can and they are trying to make it extremely difficult to close the account. i stated that its fine keep my money that's in credit and just close the account, they immediately stated that this call is recorded and that they will close the account with-out paying out my credit refund.

I then realized that this company "RCS" is operating in a damaging manner to the account holders where they are trying to make as much money as they can out of a person. The process of closing an account with RCS is not at all smooth and simple.

I then asked to speak with a manager at the accounts closing department and they referred me to a guy by the name of Abdul. As per Abdul on Friday 15th December 2017 at 08:55, i should send HIM the prove of debit and he will sort out my issue and respond back to me, whilst speaking on the phone with Abdul, i sent the email and asked him if he received the proof of debit, Abdul then stated that he is not at his desk and will respond shortly, which never happened.

On Monday 18th December 2017 at 15:30 i went to Menlyn mall at Dion-wired and asked the service desk lady to find out if my documents is in order and that RCS can confirm that they will refund my credit due and close the account. The Dion-wired lady called into RCS, we waited about 15minutes before receiving an answer and she spoke to a person on the phone and they stated that they cannot close the account and refund me because i didn't send an Identity document with the email, which i flipping did.

i then asked the lady to phone RCS back, so that i can hear for myself, i then spoke to a lady at RCS and she stated the same story and i told her that i did send those documents through and the lady spoke to the refunds department "which she couldn't say to me who she spoke with" stating that the admin department does not forward the emails to them, what makes me even more furious is that i included the email address ********** i asked the lady what her name is and she stuttered a bit and spontaneously said Jude. which makes me think that these guys are giving the wrong name, i said to the so called "Jude" that i will lodge a complaint against the company.

I also realized that it seems like the RCS guys are dingy and ********* because it seems like they are deleting the clients emails, to my understanding they suppose to keep client emails for about 10years, i also see that RCS is using Mimecast, which should then keep all email communications stored.

With the theory of the agents providing false names, RCS suppose to have a recording system. herewith dates and times of calls.

Zunaid: 14th December 2017 at about 08:33 Thila: 15th December 2017 at about 08:46 Abdul: 15th December 2017 at about 08:55 Jude: 18th December 2017 at about 15:48

I would really appreciate it to receive my refund, paid up letter and closure of my account.