RCS not closing account

I paid off my Game account and sent an email to *** on the 25th of February 2025 informing them that the account needs to be closed. For good measure I also called them on the 12th of March to check that the account has been closed, which it hadn't. Again I instructed them to close the account.

Low and behold, yesterday I received a call from them asking if I would like to increase my credit limit!!!! I promptly informed the gent that I had instructed them to close my account and before I could even finish my sentence he hung up the phone.

My contract was never with RCS! I never signed any documentation with them. I would probably not have closed the account were it not for the 'subscriber fees' and 'protection fees' that RCS charges.

I am fuming to say the least!!