EG
Eduan G
1 reviews | Active since Apr 2022
29 Aug 2023, 09:51
RCS not answering
My account was settled and closed on the 19th of January 2023. After this, I started getting messages from Nimble Group stating I owed them money. After sending all the proof that the account has been closed and settled they mention RCS needs to confirm this. With no answer from RCS to Nimble Group my credit score has been affected and now reflects badly on my side. Can I get a response and get this issue resolved ASAP?
Helpful (0)
Replies (7)0
Replies (7)
RCS's replyOfficial
29 Aug 2023, 10:26Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's reply29 Aug 2023, 10:26
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
EG
Eduan G's updateReviewer Update
08 Sept 2023, 10:16My issue still pending with no feedback on when my issue will get resolved. This us ridiculous how companies are first to line up to take your money, but when it comes to fixing it there us no support to be found. I'm so fed-up with incompetence
EG
Eduan G's update08 Sept 2023, 10:16
Reviewer Update
My issue still pending with no feedback on when my issue will get resolved. This us ridiculous how companies are first to line up to take your money, but when it comes to fixing it there us no support to be found. I'm so fed-up with incompetence
EG
Eduan G's updateReviewer Update
11 Sept 2023, 09:17Could someone from RCS please contact me. I'm not getting trough on the number provided..or let's rather say it doesn't allow me to select any options
EG
Eduan G's update11 Sept 2023, 09:17
Reviewer Update
Could someone from RCS please contact me. I'm not getting trough on the number provided..or let's rather say it doesn't allow me to select any options
EG
Eduan G's updateReviewer Update
15 Sept 2023, 13:12I'm still in conflict with Nimble group stating RCS representative still need proof from me that an account was settled, but then when I contact RCS they state that this was last with them in 2021. I need someone to contact me ASAP seeing your line doesn' work correctly when I try to select on the phone prompt menu. This is ridiculou how long it takes to resolve an issue 😒
EG
Eduan G's update15 Sept 2023, 13:12
Reviewer Update
I'm still in conflict with Nimble group stating RCS representative still need proof from me that an account was settled, but then when I contact RCS they state that this was last with them in 2021. I need someone to contact me ASAP seeing your line doesn' work correctly when I try to select on the phone prompt menu. This is ridiculou how long it takes to resolve an issue 😒
RCS's replyOfficial
04 Oct 2023, 11:41Hi Eduan
We would like to know if your query was resolved?
Regards
RCS Cards
We would like to know if your query was resolved?
Regards
RCS Cards
Best regards,
RCS's reply04 Oct 2023, 11:41
Official
Hi Eduan
We would like to know if your query was resolved?
Regards
RCS Cards
We would like to know if your query was resolved?
Regards
RCS Cards
Best regards,
EG
Eduan G's updateReviewer Update
04 Oct 2023, 20:20Good day,
Nimble Group states that they are still waiting for your response. So I don't think this has been resolved. Will you be able to tell me if this has been resolved?
Please get back to me ASAP
Nimble Group states that they are still waiting for your response. So I don't think this has been resolved. Will you be able to tell me if this has been resolved?
Please get back to me ASAP
EG
Eduan G's update04 Oct 2023, 20:20
Reviewer Update
Good day,
Nimble Group states that they are still waiting for your response. So I don't think this has been resolved. Will you be able to tell me if this has been resolved?
Please get back to me ASAP
Nimble Group states that they are still waiting for your response. So I don't think this has been resolved. Will you be able to tell me if this has been resolved?
Please get back to me ASAP
RCS's replyOfficial
05 Oct 2023, 14:10Hi Eduan
Thank you for taking my call.
We are busy investigating the matter further.
Regards
RCS Cards
Thank you for taking my call.
We are busy investigating the matter further.
Regards
RCS Cards
Best regards,
RCS's reply05 Oct 2023, 14:10
Official
Hi Eduan
Thank you for taking my call.
We are busy investigating the matter further.
Regards
RCS Cards
Thank you for taking my call.
We are busy investigating the matter further.
Regards
RCS Cards
Best regards,