RCS not allocating payment to account

Item: RCS
Rating: 1
Author: Persephone S

I made payment on my account, send through payment as I always do. This time not so lucky. I made payment 08.08.2020. Up to date 17.09.2020 my payment not allocated to my account. I send daily emails, only resonse I get is that I will get feedback within 48 hours. Phonecalls daily, only to hear that allocation of my payment takes 7 to 14 days. WOWWW, long past 14 days. No idea how to get response. Everyone working from home, so I can never speak to someone in the finance department. Then you are on hold until you decide to hang up as you get no further assistance.

Helpful (0)

Replies (2)

RCS's replyOfficial

17 Sept 2020, 09:48

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS's reply17 Sept 2020, 09:48

Official

RCS's replyOfficial

08 Oct 2020, 16:05

Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind RegardsRCS Group

RCS's reply08 Oct 2020, 16:05

Official