RCS not allocating my payment

<p>Today I callede RCS again and they made me hold for 15 minutes and the consultant was Maya. Maya tells me tha there is backlog in the payments department and I don't see how this is my problem becasue I have sent the proof of payment. It has been two weeks now and this is really frustrating and all I want is for this to be sorted and to close the ****** rcs account. I was transferred to the team leader Dylan and he is asking me the same thing that the previous 4 consultants have been asking me. Why must my credit profile suffer because of *********** people at rcs? Can someone urgently help me to resolve this issue.</p>