RCS - not accommodating to customers

Terrible customer service and their Game agents are so rude. My application was approved and I went to collect my store card. My handbag with my ID and drivers license was ****** recently so I only have a valid SA passport. The woman at the Game counter rudely told me she can’t help me and there is no way to get in touch with someone at RCS to assist. Not very accommodating of your customers considering we live in a country where theft happens daily.