RCS no response

I app**** to have my consumer protection insurance activated on my RCS account on 4 May 2020 as I was retrenched ,all documentation was correctly filled in completed as requested. I was notified that my claim was approved after me calling and emailing them for months ,but they will only cover 4 payments,if I want to extend this I have to send them my bank statement for July 2020,which I have done. None of my circumstances have changed and I am still unemployed .I get phone calls on a daily bases from rcs demanding money.The stress RCS is causing is un bearable Could someone please sort this out and contact me immediately .