RCS no life insurance payment after retrenchment

RCS ***********, dishonest and not worthy of the name credit provider. I had a RCS Makro card and was retrenched in 2024 January 12. They were contacted and all relevant documents have been sent through in order for the Life insurance to settle my account. No action from them. Then it was the legal handover to numerous debt collection lawyers whom phoned me 6 days a week from 7 in the morning until 20:00 at night, numerous times a day. Even with sending my documents to the lawyers was to no avail, still no settlement. Why did I wasted my money on having the Life insurance. I do not think you know what is going on and your employers are not competent enough to handle these claims, neither are your 3rd degree debt collectors. i did not asked to be retrenched but it happened and for situations like that I have made provision with Life Insurance. You are a disgrace of a credit provider.