RCS - No help for their customers during Covid 19!!!

I have been with RCS for about 10 years now. I called them at the end of July to advise them that i am no longer employed due to Covid 19 and requested a settlement amount. Firstly, they could not even assist with payment relief despite the circumstances and when they advised me of the amount due of 8171.79 i paid it on the 15 Aug when i did receive some money. I called in today and spoke to Thabiso whom has no customer centricity and did not even give me a chance to speak properly. Thabiso now says i owe 9100 even though my credit limit is 8171. Spoke to her manager, Shannon Dirks, as well who was just as *********** as his consultant, which did not seem that of a manager. I would like to recommend to anyone who is considering taking out a RCS account, rather not. My family members and friends will also be moving their business and rather stick to other service providers. @RCS, rather hire people who do not sound like they are doing your customers favors by taking their calls. I hope that both Thabiso and Shannon have the same fate of also being unemployed so they can learn to have some sort of emotional intelligence to people who need help. @RCS, rather spend more hiring people whom are more qualified rather than people whom only there to get a salary and no customer experience is visible.