EA
Emmarencia A
1 reviews | Active since Aug 2021
13 Aug 2021, 16:19
RCS no customer services and poor communication
I have received the worst customer service I have ever reason. I have tried to call to make arrangement on a account I passed on to debt review which they declined but no one I have spoke to can find my account. However I have statements sent by them. All I want is someone to call me and make the necessary arrangement.
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Replies (3)
RCS's replyOfficial
14 Aug 2021, 09:08Good day, We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind Regards RCS Group
RCS's reply14 Aug 2021, 09:08
Official
Good day, We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind Regards RCS Group
EA
Emmarencia A's updateReviewer Update
14 Aug 2021, 09:51This seems to be standard response and unacceptable. All I want is for someone to contact to make arrangement to settle and close this account. I have spoke to several consultants and they can't find details or the account on the system. Still, I got a system and the account in running into arreas. I was told someone would call but I have receive no phone call. What scares me the account is accumulating interest of the arreas..and will leave me in bigger trouble. Clearly this does not concern RSC and no one has ever. Called to ask why there has been no payment on the account, while they happily run it up. I have call your number and no one who I have spoke to has been able to help me.
EA
Emmarencia A's update14 Aug 2021, 09:51
Reviewer Update
This seems to be standard response and unacceptable. All I want is for someone to contact to make arrangement to settle and close this account. I have spoke to several consultants and they can't find details or the account on the system. Still, I got a system and the account in running into arreas. I was told someone would call but I have receive no phone call. What scares me the account is accumulating interest of the arreas..and will leave me in bigger trouble. Clearly this does not concern RSC and no one has ever. Called to ask why there has been no payment on the account, while they happily run it up. I have call your number and no one who I have spoke to has been able to help me.
RCS's replyOfficial
13 Oct 2021, 10:37 Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply13 Oct 2021, 10:37
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS