RCS no clue

So I have an account with RCS and I was retrenched in September last year. After a huge struggle with RCS and I mean a huge fight that lasted two months. My insurance policy that RCS forced me to take out with them eventually started to cover my debt with them on a monthly basis. They sent me the appropriate approval documents and everything. Then 2 months down the line the phone calls start rolling in on a daily basis saying they need me to make payments and today I get a damn call saying they want more documentation from me and so forth. What the hell the one pet of the company has no clue to what the rest of the company does.