RCS - No Assistance

I have been battling with my PNP store card for a couple of months now and I have contacted the RCS call centre regarding this matter I had to also answer certain questions which I seemed to have failed which half of the questions asked was not relevant to myself, I was told also to send in certain documentation to authentic myself on the 08 May 2019 and since then I have not received any feedback regarding my card that has been suspended. Again, I tried to get through to the call centre with no hope of them answering holding on for ten minutes seriously can I get HELP.