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tyrone B

1 reviews | Active since Feb 2019

05 Nov 2025, 14:10

RCS need to stop harrassing good customers before they loose them

i got a makro rcs card and my payments are on debit order that o off on the 6th of every month. Every month i am harrassed by RCS. I am not in arrears and my monthly payment does go off so its all ok on my end. But i get calls saying i havent paid yet and someone phoned me yesterday to harrass me AGAIN after i explain every other month when they call that i GOT A DEBIT ORDER GOING OFF ON THE 6TH OF EVERY MONTH !! it still does not get corrected. Todau get a threatening sms saying im going to be reported to the credit bureau. im so sick and tired of this. If it continues i am going to actually go to the police and report this harrassment and sue RCS. I dont need your BS when im paying and not in arrears. I never set the date for my debit order.. RCS did and just a FYI accounts are usually paid by the 7th before you start harrassing people. I think i should report you guys to the south african consumer council, I am sick of this monthly harrassing accusations from RCS when i have been a loyal customer for over 19 years and went into arrears once by accident which was corrected like immediately upon finding out. so carry on harrassing me and i will take RCS to court and sue for defimation of character and emotional damages.

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Replies (3)
RCS
RCS's reply05 Nov 2025, 14:55
Official
Good day 

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

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tyrone B's update05 Dec 2025, 11:41
Reviewer Update
i am still getting these harrassing threats even after my post and other corrispondence. This weekend i will be opening a case at the police station as it is happening yet again so nothing was done about the issue
RCS
RCS's reply10 Dec 2025, 10:39
Official
 Good day Tyron B, 

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance. 

We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards, RCS Group