Rcs need a jack up and sort there staff and system up.

I have put a claim on my Rcs Insurance as lost of income I am also paying R800 a month on my account. The account on hold at the moment which I dont think is right as I wanted to make a purchase urgent on my card on Sunday but my card was declined which I find unfair. At Makro Branch Pietermaritzburg there are no consultants to help only one that issue New Cards. I would like to know why am I paying and the Insurance two partys. Please explain why must i pay when insurance is covering it. Also my account is active but yet i can't use it. I told the lady from Rcs Call center pls i do not want to lose my account as i need it urgent for medical reasons or Food. Also my Makro App is Lock how the hell can I check my statements and how many months will the Insurance and I pay till I can use my account again. Pls I dont have airtime to phone the insurance and Rcs for all my questions. Pls I need to speak to one of the Manager in the high field. Pls contact me via Telephonic please and I am self employed. Thanks