RC
Rene C

1 reviews | Active since Jan 2014

12 Jun 2023, 11:16

RCS Money Credit Card are the worst kind of ********s!!!

I wrote a review on RCS Money Credit Card on 7 May 2023 about the terrible treatment I received from RCS. They promised to sort out this account.

My Money Credit Card account was paid up on the 23rd of January 2023. But my account has not been cleared. In fact I am hounded by lawyers almost every 2nd day demanding that I pay an account that has been settled almost 6 months ago. I get sms's demanding I make a payment of R6000 to settle my account.

Then on 5 June 2023, I received notification from a consultant from RCS that they received notification from Consumer Friend that my account has been settled. He promised that RCS would clear my name, and make sure my account has a zero balance. But this was not done!!! I got a call from the lawyers again on Friday demanding that I pay this account. And then I received an sms demanding that I pay R6000 into their account.

When I called RCS this morning, my account is still in the red. Nothing has been done to clear my name. SO HOW LONG DOES IT TAKE TO DO SOMETHING SIMPLE?

How long will it take for them to do their work and clear my name and account? How long will I still get calls from lawyers demanding payment for an account that has been settled??? What will it take for RCS to do what they have to do. When will they start treating their clients with respect and dignity?

I am hoping that this second review will get RCS to get working on this account and CLEAR my name and that my account will finally get a ZERO balance.

0
Replies (5)
RCS
RCS's reply12 Jun 2023, 12:52
Official
Good day
 
We herewith acknowledge receipt of your complaint.
 
We have escalated your complaint to the relevant department for further assistance.
 
Kind Regards
RCS Group 
RC
Rene C's update12 Jun 2023, 15:07
Reviewer Update
Good day to you. This reply is not good enough. I received this generic reply this first time I wrote a review on Hello Peter on 7 May 2023. It is now more than a month later, and I am still waiting for my account to be sorted out. This is unacceptable.
I want my account to be sorted out NOW. And my name to cleared within 2 days.

I would NOT advise anyone to have any dealings with RCS.
RC
Rene C's update12 Jun 2023, 15:19
Reviewer Update
I called RCS to check that my account has been cleared to a zero balance, just as I was promised in an email sent to me at 12:43 pm today.
Unfortunately my account still shows that I owe R6000.
Apparently someone is not doing their job at RCS, and clients like me have to suffer. And I dare say the consultants answering the phones are extremely rude and helpful at all.
RC
Rene C's update13 Jun 2023, 10:03
Reviewer Update
Yesterday I was promised that my account would be sorted out before the end of the day. The lady dealing with my account promised that she would ensure that my account was sorted out and made paid up, after all this account has been paid up for almost 6 months.
However, I just called RCS and the consultant told me that I still owe over R5000. WHAT WILL IT TAKE TO HAVE MY ACCOUNT SORTED OUT AND MY NAME CLEARED????
How long do I still have to endure the harassment and hounding of people demanding I pay an account that has been paid up, and for which I have a paid up letter? HOW LONG???
RCS
RCS's reply13 Jun 2023, 15:29
Official
Good day
 
We are pleased to inform you that your complaint has been resolved.
               
Please accept our apologies for the inconvenience this may have caused you.
 
I trust you find the above in order.
 
Kind Regards,
RCS CARDS