Rcs MIA

I received a sms from RCS, claiming that some of my personal information was sent to a third but unintentionally, as I have noticed that certain payments to my bank account never came, I am worried that it might be because of this incident, however when I try calling RCS I'm stuck with a voice on the other end never giving me an opinion to actually talk to a human being and there simply isn't an option to talk to someone in regards to this. I'm not a customer, only customers can speak to an agent because you need to input some code to continue with the menu, so basically I'm stuck. Meanwhile, I'm not receiving any payments into my bank account, I can't make online purchases and RCS is impossible to contact. WHAT THE HELL IS GOING ON?!